Our products are shipped anywhere in the world. You will be noticed through an mail of the delivery of ordered products.
The cost of delivery for orders shipped in Romania is supported entirely by www.biancageorgescu.ro (free delivery). For international shipping, delivery charges differ depending on the chosen country – the fee will be shown when placing an order and after filling in the address. Formalities and customs duties are borne by the client.
We make every effort to deliver your custom made shoes or other product purchased from the website according to the estimated delivery times. The estimated delivery time for a custom-made product is mentioned in the description of each product. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery might take slightly longer.
If you wish to cancel your order, please notify us as soon as possible. No cancellation fees will apply if this occurs before the order enters the production process. After this phase the order cannot be cancelled anymore.
According to OU 34/2014 concerning consumer rights, costumers have the right to return ordered products without penalty within 14 days following delivery.
*Because custom and personalized products are made just for you, they are not returnable. Also, products collected from our premises are not considered remote trading and therefore can not be returned.
In order to provide a refund or exchange the following are required:
- You must notify us via email or phone at (+40) 727 805 657 within the first 14 days after receiving the order.
- Products can be returned only if they are in their original state, they show no sign of use or flaws and are accompanied by the original packaging and all documents received. We advise you to try on the shoes only on carpet in order to avoid the appearance of marks on the sole.
We reserve the right to refuse a return if the above has not been adhered to.
Expenses regarding product returns shall be borne by the client. If the received product is damaged, defective or is different from the ordered product, the return fees will be borne entirely by www.biancageorgescu.ro.
We do not accept returned items with cash on delivery or sent via Romanian Postal Office; we only accept returned products sent through courier companies, whose shipping fees have been paid by the sender (client).
Once the returned package reaches us, biancageorgescu.ro agrees to transfer the value of the products by bank within 24 hours, based on the information provided on the return form; this amount does not include charges for transportation of returned products.
Our company does not assume any responsibility for the handling and transportation of returned products, nor accepts returned products that have flaws resulting from these causes.
The costumer can change the product with another color / size / model; please contact us in advance by email to firstname.lastname@example.org and clearly specify the order number, your name and the product you want to change. Any product can be exchanged depending on stock availability. If the desired model is no longer in stock, you can choose another by paying or being refunded the price difference, depending on the case.
www.biancageorgescu.ro provides the guarantee of traded products under provisions of Law 449/2003 and OG 34/2014 regarding the sale of personalized products and associated guarantees (as amended). Any quality complaints will be taken into consideration only if the warranty certificate is accompanied by proof of purchase or invoice.
The arrangement to ensure the guarantee is reparation or replacement, if reparation is not possible. Guarantee is provided after the declaration of deficiency and after the delivery of the product and purchase receipt or invoice. The term to repair or replace the defective product shall be up to 30 days from the delivery date of the product by the customer.
All content found on our website is owned by www.biancageorgescu.ro and is protected by Romanian and international copyright laws. Such content includes, but is not limited to, text, images, logos, patterns, software code, audio and video. No content material may be used, in any way, without the written permission of www.biancageorgescu.ro. As a result of browsing the website, where content is downloaded, printed or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making and purchase of goods, or promoting the sale of goods to others.
If we have any questions or concerns regarding your order, we may use this information to contact you. We also use this information for internal purposes, such as studying our customers’ preferences and improving the customers’ experiences. We may also use your information to contact you for promotional purposes.
Whilst every effort is made to ensure the accuracy of our website contents, customers, visitors, and any other person or persons are advised that occasionally errors do occur, however, no errors are ever made deliberately or intentionally. www.biancageorgescu.ro reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.