Terms & Conditions

Welcome to www.biancageorgescu.ro terms and conditions. By using our website and / or placing an order you agree to be bound by these. Please read carefully before placing your order. If you have any questions regarding our terms and conditions, our products or about how to place an order online with us, please e-mail us at contact@biancageorgescu.ro



The customer has the possibility of choosing and ordering products on the website by clicking on the desired products. These are then collected together in a virtual basket of goods. At the end of his shopping the customer gets a compilation of the products and the total final cost inclusive V.A.T. Before the dispatch of the order the supplier enables the customer to check the order with regard to the correctness of its content, in particular concerning the price and the quantity, and, if necessary, to correct it.

The customer can also place orders by telephone daily from Monday to Friday, between 10:00 to 18:00, at phone number (+40) 727 805 657 or using our contact page. We are waiting for your messages for orders or for any other questions. We commit to answer within 24 hours on weekdays and 48 hours on weekends.

All orders are subject to acceptance and availability. Formal acceptance of your offer will occur when we email you confirming your order and we provide you with the first update on the making of your shoes. www.biancageorgescu.ro reserves the right to refuse an order for any reason and you will be notified in the shortest time possible.


To make shopping more pleasant www.biancageorgescu.ro offers multiple payment options to choose from: Cash on Delivery, Card Payment, Bank Transfer and PayPal.

Cash on Delivery (COD)

To place an order and pay for it using cash on delivery (COD), please select the ‘Cash on Delivery’ option on the payment page. This option is only available in Romania.

Card Payment

You can make you online card payment with your personal card or a business card in complete safety. Accepted cards are those issued by Visa / Visa Electron, MasterCard / Maestro.

No additional commissions are charged for transactions. Card data processing is done exclusively on PlatiOnline servers.

The security of your information is guaranteed by the fact that PlatiOnline does not store confidential data of your card, but sends them encrypted on a secure connection to the processing bank. This way your information is completely safe.

Regardless of the currency you have in your account, transactions are made in RON, at your bank’s exchange rate.

For card payment, the transaction will appear on your bank statement under the name biancageorgescu.

Bank Transfer

If you choose to pay by bank transfer, please transfer the overall amount to the following account:
Company name: S.C. BIANCA MODELING S.R.L.
IBAN: RO78INGB0000999905185321
ING Bank N.V. Amsterdam – Sucursala Brasov

After you complete the money transfer, please do remember to submit your transaction details (Sender’s Name, Amount and Payment Date) to our e-mail address contact@biancageorgescu.ro. Without your transaction details provided, your payment confirmation may be delayed or failed. As soon as your payment reaches us we will start processing your order. If www.biancageorgescu.ro does not receive the payment in 5 days, the order will be cancelled.

Possible transfer costs, as well as bank charges shall be borne by the customer. Refunds from returns will be charged-back to the bank account which the original order was paid from.


Our products are shipped anywhere in the world. You will be noticed through an mail of the delivery of ordered products.

The cost of delivery for orders shipped in Romania is supported entirely by www.biancageorgescu.ro (free delivery).  Delivery will be made by FAN Courier and  can take up to 1-2 working days.

For international shipping, delivery charges differ depending on the chosen country – the fee will be shown when placing an order and after filling in the address. Formalities and customs duties are borne by the client. Delivery will be made by EMS Posta Romana and can take between 5-20 working days, depending on your location.

We make every effort to deliver your custom made shoes or other product purchased from the website according to the estimated delivery times. The estimated delivery time for a custom-made product is mentioned in the description of each product. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery might take slightly longer.


If you wish to cancel your order, please notify us as soon as possible. No cancellation fees will apply if this occurs before the order enters the production process. After this phase the order cannot be cancelled anymore.


According to OU 34/2014 concerning consumer rights, costumers have the right to return ordered products without penalty within 14 days following delivery.
*Because custom and personalized products are made just for you, they are not returnable. Also,  products collected from our premises are not considered remote trading and therefore can not be returned.

In order to provide a refund or exchange the following are required:

  • You must notify us via email or phone at (+40) 727 805 657 within the first 14 days after receiving the order.
  • Products can be returned only if they are in their original state, they show no sign of use or flaws and are accompanied by the original packaging and all documents received. We advise you to try on the shoes only on carpet in order to avoid the appearance of marks on the sole.

We reserve the right to refuse a return if the above has not been adhered to.

Expenses regarding product returns shall be borne by the client. If the received product is damaged, defective or is different from the ordered product, the return fees will be borne entirely by www.biancageorgescu.ro.

We do not accept returned items with cash on delivery or sent via Romanian Postal Office; we only accept returned products sent through courier companies, whose shipping fees have been paid by the sender (client).

Once the returned package reaches us, biancageorgescu.ro agrees to transfer the value of the products payed by cash on delivery, bank transfer or PayPal within 24 hours, based on the information provided on the return form; this amount does not include charges for transportation of returned products.

In regard to orders payed by credit card, the issuing bank will unlock the locked amount in the client’s account within 1-30 days, depending on its policy.

Our company does not assume any responsibility for the handling and transportation of returned products, nor accepts returned products that have flaws resulting from these causes.

The costumer can change the product with another color / size / model; please contact us in advance by email to contact@biancageorgescu.ro and clearly specify the order number, your name and the product you want to change. Any product can be exchanged depending on stock availability. If the desired model is no longer in stock, you can choose another by paying or being refunded the price difference, depending on the case.


www.biancageorgescu.ro provides the guarantee of traded products under provisions of Law 449/2003 and OG 34/2014 regarding the sale of personalized products and associated guarantees (as amended). Any quality complaints will be taken into consideration only if the warranty certificate is accompanied by proof of purchase or invoice.

The arrangement to ensure the guarantee is reparation or replacement, if reparation is not possible. Guarantee is provided after the declaration of deficiency and after the delivery of the product and purchase receipt or invoice. The term to repair or replace the defective product shall be up to 30 days from the delivery date of the product by the customer.


All content found on our website is owned by www.biancageorgescu.ro and is protected by Romanian and international copyright laws. Such content includes, but is not limited to, text, images, logos, patterns, software code, audio and video. No content material may be used, in any way, without the written permission of www.biancageorgescu.ro. As a result of browsing the website, where content is downloaded, printed or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making and purchase of goods, or promoting the sale of goods to others.


www.biancageorgescu.ro is committed to protecting the rights and freedoms of data subjects and safely and securely processing their data in accordance with all of our legal obligations. www.biancageorgescu.ro is registered as personal data operator no. 36087 at ANSPDCP Romania.

Find out more about our Privacy Policy here


Whilst every effort is made to ensure the accuracy of our website contents, customers, visitors, and any other person or persons are advised that occasionally errors do occur, however, no errors are ever made deliberately or intentionally. www.biancageorgescu.ro reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.


Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.